Privacy Policy

By using the Izzy Living Website, you agree to be bound by this Privacy Policy. This policy governs data collection by us when you purchase or use our products, services, software, and website (collectively the “Services”). It was drafted to help you understand the types of information we collect from you, how we use it, as well as how we share, store and protect it.
If you do not agree with this policy, you should not use our Services. By accessing or using our Services, you agree to this policy, which may change from time to time to better reflect our practices and applicable laws. Your continued use after we make change(s) is deemed acceptance of those changes.

We collect, use and are responsible for certain personal information about you. This Privacy Policy outlines how that information is used, who we may share that information with and how we keep it secure.

We’ll only collect and use your personal data when we have a lawful basis, including when you provide us consent, when we have a legitimate interest, and when we have a contractual or legal obligation to collect or use the data.

This notice does not provide exhaustive detail. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the [email protected] We keep our Privacy Notice under regular review.

This Privacy Policy does not apply to third-party sites that may link to, or be accessible from, our site. We do not control these third parties’ tracking technologies or how they may be used. Your interactions with these sites are governed by the third parties’ applicable privacy statements. If you have any questions about these sites, you should contact the responsible provider directly.

This Privacy Notice was last reviewed in January 2022.

1. Information provided by you

We collect information if you voluntarily provide it to us. For example, if you sign up for our Services, you might give us your name and email address. While browsing our Website, you provide your personal data:

  • By making an online booking
  • Registering on the mailing list
  • Providing feedback
  • Participating in interactive activities on the website such as surveys
  • By signing a terms of engagement form
  • By taking credit card and online payment

This may include the following information:

  • Personal identifiable information such as first and last name(s) and next of kin
  • contact details such as mailing and email address
  • demographic information
  • Financial information such as credit card or bank details

We use this information in order to provide you with direct healthcare, goods and services.  This means that the legal basis of our holding your personal data is for legitimate interest.

Through browsing the website and subscribing to our mailing list we may use your personal information to:

  • Present our Website and its contents to you
  • Provide you with information or services that you request from us, such as sending your information through our newsletters
  • Fulfil the purpose for which you provide it
  • To comply with any court order or legal process, including to respond to any government or regulatory request.

It is always your choice whether or not to provide personal data. Do not provide personal data unless you are authorized to do so.

2. Information we collect

As you interact with our website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Internet connections
  • Computer equipment
  • Web browsers
  • Websites visited before and after entering the Website
  • IP addresses and other similar information about traffic and usage, as you navigate to, through and away from the Website
  • Cookies, Anonymous Identifiers, Web Beacons, and Other Internet Tracking Technology.

The technologies we use for this automatic data collection may include cookies. You may refuse to accept browser cookies by activating the appropriate setting on your browser, but if you do you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to us

A ‘Cookie’ is a data file that is created and stored on your computer’s hard drive when you visit our Site. An ‘Anonymous Identifier’ is a random string of characters that is used for similar reasons as Cookies. We do not make use of cookies to collect any private or personally identifiable information. The technical platform of this website uses Cookies solely to aid the proper technical functioning of the website. The Cookies used contain random strings of characters alongside minimal information about the state and session of the website – which in no way collects or discloses any personal information about you as a visitor.

Advanced areas of this site may use Cookies to store your presentation preferences in a purely technical fashion with no individually identifiable information. Anonymous Identifiers can be used where Cookie technology is not available. Note also our statement on analytics software below – as analytics software also uses Cookies to function.

Most web browsers allow some control of most Cookies through the browser settings. To find out more about cookies, including how to see what Cookies have been set and how to manage and delete them, visit www.allaboutcookies.org

Unless you have adjusted your browser settings so that it will refuse Cookies, we will issue Cookies when you direct your browser to our Site.

A “Web Beacon” is an object embedded into a web page or an e-mail that collects various data. A Web Beacon functions similarly to a Cookie and can allow us to learn more about your behaviours, actions and preferences. For example; when used within e-mail, a Web Beacon can track whether a user opens a message, clicks on a link within the e-mail or other similar actions.

3. How We Use Your Information

We use information that we collect about you or that you provide to us, including personal information to present our Services to you; to provide you with information, products, or services that you request from us; to fulfill any other purpose for which you provide it; to provide you with notices about your account/ subscription, including expiration and renewal notices; to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection; to comply with legal obligations; or for any other purpose with your consent. f you are an EU resident, we will collect and use your personal data only if we have one or more legal bases for doing so under the GDPR. This means we collect and use your personal data only where you have given your consent for one or more specific purposes; it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; it is necessary to protect the vital interests of you or another natural person; or it is necessary to comply with a legal obligation.

4. Who we share your personal information with 

We routinely share personal and non-personal information with contractors, service providers and other third parties who support our business and are bound by contractual obligations to keep such information confidential and use it only for purposes for which the information is disclosed.

These include:

Google Analytics. Like most websites, we make use of analytics software in order to help us understand the trends in popularity of our website and of different sections. We will also use Google Analytics Cookies to understand your preferences and provide you with a tailored experience. We make no use of personally identifiable information in any of the statistical reports we use from this package. Google Analytics provide details of their privacy policy on the Google website. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

Active Campaign. We use Active Campaign e-mail marketing services to send mass communication e-mails to users. We track how users open these e-emails and what links they click so that we can better serve customers with services and information that they find relevant. When you subscribe to our mailing list, you agree to receive e-mail advertisements and other information from us. You may choose to opt-out of future e-mail messages by clicking the ‘unsubscribe’ option at the bottom of our e-mails and following Active Campaign’s simple opt-out procedure. You can learn more about Active Campaign’s privacy policies here: https://www.activecampaign.com/legal/privacy-policy

Facebook and Facebook Pixel and Retargeting. We use Facebook’s conversion tracking pixel and retargeting service(s) to monitor users who are redirected to this Website by clicking on a Facebook ad. This allows us to monitor our ads and their effectiveness, as well as to provide advertisements to users for products according to their interests. Facebook explains its use of data connected to your Facebook account here: https://www.facebook.com/about/privacy

Practice Better. We use Practice Better as our patient management software for booking appointments, storing notes and creating client protocols. They have many safeguards in place to protect your data which you can learn about here: https://help.practicebetter.io/hc/en-us/sections/207390088.  In addition, Practice Better are HIPAA, PIPEDA, and GDPR compliant.

Payments We use third-party services for payment processing (e.g. payment processors).We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal data is governed by their Privacy Policy. We are not responsible for these third-party payment processors.

The payment processors we work with are:

5. What are your rights? 

Every individual has the right to see, amend, delete or have a copy, of data held that can identify you, with some exceptions. You do not need to give a reason to see your data.

If you want to access your data you must make a subject access request in writing to [email protected] Under special circumstances, some information may be withheld.   We shall respond within 20 working days from the point of receiving the request and all necessary information from you.  Our response will include the details of the personal data we hold on you including:

  • Sources from which we acquired the information
  • The purposes of processing the information
  • Persons or entities with whom we are sharing the information

You have the right, subject to exemptions, to ask to:

  • Have your information deleted
  • Have your information corrected or updated where it is no longer accurate
  • Receive a copy of your personal data, which you have provided to us, in a structured, commonly used and machine readable format and have the right to transmit that data to another controller, without hindrance from us.
  • Object at any time to the processing of personal data concerning you

We do not carry out any automated processing, which may lead to automated decision based on your personal data.

If you would like to invoke any of the above rights then please write to the Data Controller at Izzy Living Ltd, 71-75 Shelton Street, London, WC2H 9JQ or email [email protected].

6. What safeguards are in place to ensure data that identifies me is secure? 

We only use information that may identify you in accordance with GDPR. This requires us to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful.

Within the health sector, we also have to follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and only shared for the purpose of providing direct healthcare. We will protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared.

We also ensure the information we hold is kept in secure locations, restrict access to information to authorised personnel only, protect personal and confidential information held on equipment such as laptops with encryption (which masks data so that unauthorised users cannot see or make sense of it). We ensure external data processors that support us are legally and contractually bound to operate and prove security arrangements are in place where data that could or does identify a person are processed.

Izzy Living is registered with the Information Commissioner’s Office (ICO) as a data controller and collects data for a variety of purposes. A copy of the registration is available through the ICO website (search by business name).

7. How long do you hold confidential information for? 

All records held by the Izzy Living will be kept for the duration specified by guidance from our professional association BANT.

8. Complaints

If you have a complaint regarding the use of your personal data then please contact us by writing to the Data Controller at Izzy Living t/a Izzy Living Ltd, 71-75 Shelton Street, London, WC2H 9JQ or email [email protected] and we will do our best to help you.

If your complaint is not resolved to your satisfaction and you wish to make a formal complaint to the Information Commissioner’s Office (ICO), you can contact them on 01625 545745 or 0303 1231113.